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Cancellation and refunds

How to cancel a subscription and when money is refunded.

Last updated: October 15, 2026

1. Cancelling a subscription

  • “Website by subscription”: the minimum term is 12 months. After that you can cancel at any time with 30 days' notice. If you cancel before the minimum term ends, you either pay for the remaining months or buy out the site in one payment, as you choose.
  • Maintenance packages: can be cancelled in any month. Cancellation takes effect from the next billing period; the current, already paid month runs to its end. The minimum term of the “SEO + maintenance” package is 3 months.
  • Add-on modules (chatbot, booking, second language, SEO articles): can be cancelled in any month, from the next period.

To cancel, email us from the address you used to order the service. We will confirm the cancellation in writing and further automatic charges will stop.

2. Refunds

  • Before work starts: if you cancel the order after paying but before we start working on the design, we refund the full amount.
  • “Website by subscription”: payment starts after you approve the design, so you pay nothing before approval. Fees for months already provided after approval are not refunded.
  • Yearly payment: if a yearly subscription ends early for reasons on our side, we refund the amount for the unused full months.
  • One-time projects: the advance is refunded before work starts. After work starts, the value of the work already done is deducted from the advance and the rest is refunded.
  • Amounts charged by mistake or twice are refunded in full within 5 business days of your notice.
  • Fees for services already provided (hosting and maintenance for past months, changes already made) are not refunded.

3. How refunds are made

The money is returned to the same card or account you paid from. We start the refund within 5 business days of confirming the request. Depending on the bank, it may take a few more business days for the money to show on the card.

4. Complaints about the service

If the service does not match the agreed terms, write to us and we will fix the problem free of charge within an agreed time. If we can't, we will refund the corresponding amount by agreement.

If you have questions, email us at hello@webico.io or call +995 557 64 32 25.